It is probably not a new idea, but worth mentioning.
Like trains and planes it is better to have different customer classes but travel with the same speed. With software it could paid support service (home to pro versions can be as addition).
Skype and web calls are quite normal nowadays, so we may optimize the audience by the help support. To make it work we just need to add make online call button to our software. When the full service customer press it, he is redirected to web call page with fulfilled product licence information. It is automatically checked for cracked versions and deliver to support center fast starting conditions.
With such approach it is also possible to split clients by country - making Undeveloped countries with cheaper price...
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